Customer Service Specialist, Italian, English

This is a fully remote position, open to applicants in Greece.

📋 Description

• Provide outstanding customer service through phone, email, or chat to customers who speak Italian.

• Address inquiries related to products, services, warranties, and technical assistance.

• Offer efficient, professional, and effective solutions to customer needs.

• Accurately record and manage interactions with customers.

• Serve as a genuine brand ambassador, upholding the company's prestige and values.

⛳️ Requirements

• Proficiency in Italian at C1 level (native or near-native).

• Proficiency in English at B2 level (intermediate to upper-intermediate).

• Strong communication and problem-solving abilities.

• A customer-focused approach with a proactive mindset.

• Competent computer skills and the ability to adapt to various tools and platforms.

• Openness to relocating to Greece if not already living there.

🏝️ Benefits

• Comprehensive training provided at no cost.

• Relocation Assistance: All expenses covered including flight, hotel accommodations, and agency fees.

• €250 support for relocation expenses.

• Night shift premium of +25% per hour.

• Additional +75% per hour for work on Sundays and public holidays.

• Extensive Health Care Plan.

• Special discounts available exclusively for employees.

• Opportunities for career advancement with clear pathways for development and promotion.

• Participation in social and community initiatives through special events and company-sponsored activities.

• Flexibility to work remotely from anywhere in Greece.

• Support for language learning, including free online Greek language courses.

• Access to modern, fully equipped facilities in Athens.

• Provision of equipment and connectivity support, including a company laptop and mobile internet router.