Customer Service Specialist, Danish

This is a fully remote position, open to applicants in Denmark.

📋 Description

• Deliver outstanding customer support and care to organizations within the healthcare sector.

• Manage incoming customer support calls from care organizations utilizing medicine dispensing robots and the associated administrative system (Telecare system).

• Offer high-quality guidance to customers regarding inquiries about using and refilling robots, managing alarms, and navigating the Telecare system.

• Execute remote corrections and address other alarms within the background system.

• Escalate potential issues to tier 2 when they cannot be resolved at the initial level.

• Organize and prioritize tasks and assignments effectively.

• Record each call with pertinent and necessary information.

⛳️ Requirements

• Candidates must hold at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field, or possess relevant experience.

• A strong desire to create an excellent customer experience.

• Detail-oriented with a technical mindset to address remote corrections.

• Effective communication skills, capable of translating technical details into layman's terms.

• A high degree of empathy is essential, as you will be addressing issues in a healthcare setting.

• Demonstrated problem-solving skills to identify issues and deliver comprehensive solutions on the first contact.

• Previous experience in customer service is advantageous.

• Exceptional verbal and written communication skills in English and the language pertinent to the supporting market.

• Valid EU passport or Working Visa is required.

🏝️ Benefits

• Competitive remuneration along with attractive perks.

• Extensive medical, insurance, and social security coverage.

• Access to world-class workspaces.

• Engaging activities and recognition programs.

• Strong learning and development initiatives to support your career growth.

• A positive work culture that fosters your future.

• Convenient location with direct public transport connections.

• Flexible working arrangements available.

• Coaching and mentoring from industry experts.