Customer Service Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver outstanding customer service from your secured home office environment.

• Assist patients in scheduling their healthcare appointments.

• Maintain a stationary position for extended periods while working on a computer.

• Communicate effectively with customers through phone calls, emails, or live chat.

• Execute repetitive tasks with a keen attention to detail.

⛳️ Requirements

• Must be fluent in both English and Spanish.

• Capability to stay in a stationary position for extended durations while using a computer.

• Proficient in effective communication with customers via phone, email, or live chat.

• Must be able to perform repetitive tasks, including typing, with meticulous attention to detail.

• High-speed DSL or cable internet connection, with a minimum download speed of 10 MB and upload speed of 2 MB.

• A dedicated home office area that is free from distractions.

• A personal desktop computer operating a licensed version of Windows 10 or higher, equipped with 8 GB of RAM.

• A minimum 19″ flat panel monitor.

• A webcam for purposes of training, compliance, and collaboration.

• A wired internet connection (wireless connections are not allowed).

• A USB headset featuring noise and echo cancellation for VOIP communications.

• A modern mobile phone (iOS or Android) available for multi-factor authentication.

🏝️ Benefits

• Paid time off (PTO)

• Flexible scheduling

• Health insurance provided by United Healthcare

• Dental insurance through Sun Life

• Vision insurance via VSP

• Supplemental products offered through Allstate