Customer Service Specialist

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Respond to incoming calls

• Offer completion of contacts and/or alternative options for callers

• Manage customer interactions effectively, regardless of complexity, in a polite and professional manner

• Deliver outstanding customer service to resolve issues to the satisfaction of the customer, within the parameters set by the client

• Comply with and achieve client program metric performance targets

• Maintain focus and concentration to meet performance objectives

⛳️ Requirements

• At least 6 months of experience in customer service, ideally in a call center setting

• Familiarity with Windows 7, 8, and 10

• As per client requirements, ability to successfully pass a criminal background check and a drug screening, if necessary

• Consistent punctuality and attendance are MANDATORY

• High school diploma or GED

🏝️ Benefits

• Comprehensive training and development opportunities

• Competitive salary and performance incentives

• Supportive team environment and company culture