Customer Service Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to customer inquiries through phone, email, or live chat.

• Address customer complaints and service challenges with professionalism and promptness.

• Maintain elevated levels of customer satisfaction by actively listening and communicating clearly.

• Provide precise information about products, services, and policies.

• Ensure timely documentation of customer interactions using CRM tools.

• Work collaboratively with internal teams to escalate and resolve service-related issues.

• Monitor service needs and follow up until complete resolution is achieved.

• Assist customers across various industries with a range of needs.

• Achieve or surpass service-level targets, including response time, first-contact resolution, and satisfaction scores.

• Comply with established customer service protocols and company policies.

• Continuously seek opportunities to enhance the customer experience.

⛳️ Requirements

• Bachelor’s degree in Communications, Business Administration, or a related field (preferred).

• 1–2 years of experience in customer-facing positions such as call centers, retail, or hospitality.

• Excellent verbal and written communication skills with a professional customer service tone.

• Availability to work overnight/graveyard shifts in Philippine time or during US operating hours.

• Experience utilizing phones, email, or live chat for customer support.

• Familiarity with customer service tools and CRM platforms.

• Strong grasp of service etiquette and professional communication standards.

• Basic problem-solving and troubleshooting skills.

• Understanding of performance metrics such as response time, first-call resolution, and customer satisfaction.

• Familiarity with industry-specific tools or platforms is a plus.

🏝️ Benefits

• Competitive salary packages that lead the industry.

• Permanent work-from-home arrangement.

• Provision of company equipment.

• Internet stipends upon regularization.

• HMO coverage provided.

• PTO credits and service incentive leaves.

• Major company live events during spring and winter.

• Monthly virtual events to appreciate employees.

• Access to career skills training courses funded by the company.

• A company culture that emphasizes your personal and professional development.