Customer Service & Sales Representative, Italian

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Manage customer interactions through a variety of communication channels, such as phone, email, live chat, and social media.

• Deliver precise and comprehensive information in response to customer inquiries, adhering to established company policies and procedures.

• Address incoming customer requests and accurately capture relevant case details in the designated systems.

• Provide inbound sales assistance and promote products to enhance revenue while ensuring exceptional customer satisfaction.

• Record and monitor orders or requests, ensuring all required data elements are logged in the CRM as dictated by clients, policies, and products.

• Oversee a personal queue of service tickets, prioritize tasks, and follow directives from supervisors.

• Provide insights to enhance service processes and contribute to the sharing of team knowledge.

⛳️ Requirements

• Native or fluent in Italian, both spoken and written.

• Proficient in English (minimum B2 level).

• Excellent verbal and written communication abilities across various platforms (phone, email, chat, social media).

• Basic knowledge of customer service principles with the capability to adhere to standard procedures.

• Quick to learn new software and technologies.

• Prior experience in sales is advantageous.

• Previous experience in customer service is preferred.

• Strong problem-solving skills and the ability to collaborate effectively in a team-oriented setting.

• Organized, detail-oriented, and capable of managing multiple tasks at once.

• Eagerness to learn and adapt in a fast-paced or changing support environment.

🏝️ Benefits

• Competitive salary with incentives based on performance.

• Opportunities for professional advancement within the BPO sector.

• A collaborative and supportive workplace culture.

• Access to exclusive travel benefits and discounts.

• And much more!