Customer Service & Sales Administrator – Freshdesk, Klaviyo

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver prompt and professional assistance to association members through the Freshdesk ticketing system and inbox support.

• Efficiently manage, monitor, and resolve customer support tickets.

• Ensure that all member inquiries are accurately addressed in a timely manner.

• Assist with the implementation and continuous use of Freshdesk for managing support tickets.

• Handle initial sales inquiries when the primary sales setter is not available.

• Provide coverage primarily on Sundays and Mondays, as the current setter works from Tuesday to Saturday.

• Ensure that all incoming inquiries are acknowledged and directed correctly.

• Assist with Klaviyo email and SMS campaigns, including setting up, editing, and scheduling campaigns.

• Manage lists and audience segmentation within Klaviyo.

• Support the transition from AWeber to Klaviyo, ensuring accurate data and list transfers.

⛳️ Requirements

• Demonstrated experience using Freshdesk for customer support or ticket management.

• Practical experience with Klaviyo, including email campaigns, segmentation, and automation.

• Excellent customer service and communication abilities.

• Experience in handling inbox support and resolving tickets effectively.

• Capability to manage multiple inquiries and prioritize tasks efficiently.

• Availability to cover inquiries on Sundays and Mondays for sales support.

• Detail-oriented with strong organizational skills.

🏝️ Benefits

• Work Arrangement & Expectations: This position is remote and will be structured as an independent contractor engagement.

• To ensure alignment and transparency, successful candidates will be required to:

• - Disclose any existing ongoing roles or client work

• - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)