Customer Service Representative – Virtual Assistant

This is a fully remote position, open to applicants in Germany.

📋 Description

• Address customer inquiries through email, chat, and phone in a prompt and professional manner

• Provide assistance to clients concerning property-related queries, reservations, and general information

• Efficiently manage and resolve customer issues while ensuring a positive experience

• Keep client records updated in CRM systems

• Monitor inquiries, leads, and follow-ups to guarantee timely resolutions

• Collaborate with internal teams regarding property listings, availability, and updates

• Escalate complex or urgent matters as needed

• Maintain precise logs of all customer interactions

• Assist with administrative tasks related to client management and documentation

⛳️ Requirements

• Over 2 years of experience as a Customer Service Representative, Virtual Assistant, or a comparable role (candidates with 1 year of experience are also encouraged to apply)

• Demonstrated experience in managing email, chat, and phone support

• Excellent English communication skills, both written and verbal

• Familiarity with CRM or customer support tools

• Capacity to multitask and effectively manage time in a remote setting

• Strong attention to detail and well-developed organizational skills

• Dependable internet connection and a professional remote workspace

🏝️ Benefits

• Competitive salary and performance-based incentives

• Flexible work hours and the ability to work remotely

• Opportunities for professional development and growth

• Supportive and collaborative team environment

• Health and wellness initiatives