Customer Service Representative, Swiss German

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Assist our esteemed Swiss client in the food sector.

• Deliver professional customer support for a variety of inquiries and challenges.

• Serve as the initial point of contact — especially as a coffee expert.

⛳️ Requirements

• Proficiency in Swiss German at a minimum C1 level; English at B1 level is a plus.

• Excellent communication abilities, dependability, and dedication.

• Openness to learning and capability to collaborate within a team.

• Proficient computer skills.

• A stable home internet connection — Download speed of 10 Mbps; Upload speed of 5 Mbps (routers with external antennas and 5G routers are not permitted).

🏝️ Benefits

• Permanent full-time position (40 hours per week).

• Fixed salary of 4,000 KM gross plus a hot meal allowance (14.5 KM net per working day).

• Transportation allowance of 60 KM net.

• Full-time contract effective from the first day of training.

• Paid 4-week training at our Sarajevo office — accommodation, transport, and all expenses covered by TP B&H.

• Potential to earn additional monthly bonuses of up to 500 KM gross.

• Extra compensation for work on public holidays or for voluntary overtime.