Customer Service Representative, Swedish, English

This is a fully remote position, open to applicants in Estonia.

📋 Description

• Manage a large volume of live chat interactions and support tickets across designated language queues.

• Assess and understand customer needs to provide satisfying and prompt resolutions.

• Deliver accurate, valid, and thorough information regarding platform features, products, and processes.

• Address complaints by offering appropriate solutions and options within specified timeframes, and follow up to ensure resolution.

• Adhere to established communication procedures, guidelines, and policies.

• Assist in gathering feedback for workflow and product enhancements, including the performance of AI bots, standard operating procedures (SOPs), and internal tools.

• Engage in the validation and testing of AI bots, automation workflows, tools, and SOPs as necessary.

• Go above and beyond to connect with customers and provide an exceptional experience.

⛳️ Requirements

• Over 1 year of demonstrated customer-facing experience or experience as a customer service representative.

• Strong IT skills and capability to address moderately technical customer inquiries.

• Outstanding written communication skills and effective active listening abilities.

• Proficient in multitasking, prioritizing, and managing time efficiently.

• Basic knowledge of AI concepts and familiarity with AI-driven tools or chatbots is essential.

• Practical experience with bot validation, testing, or quality review of SOPs/tools is an advantage.

• Familiarity with the cryptocurrency and blockchain sector is a significant plus.

• Fluent in both English and Swedish.

• Willingness to work weekends and irregular hours, including night shifts.

🏝️ Benefits

• Competitive salary and comprehensive company benefits.

• Flexible work-from-home arrangements (subject to the nature of the business team’s work).