Customer Service Representative, Spanish Bilingual - Insurance

This is a fully remote position, open to applicants in Texas.

📋 Description

• Respond to incoming calls and help members with inquiries related to AAA memberships.

• Provide tailored, proactive solutions and suggest valuable products and services.

• Interact with members using excellent communication skills and a friendly, problem-solving approach.

• Quickly and critically analyze situations to resolve issues in a non-scripted environment.

• Use multiple systems and tools while actively listening and managing several tasks simultaneously.

• Uphold a positive, can-do attitude in a dynamic and fast-paced setting.

• Engage in continuous coaching and development to enhance your performance consistently.

⛳️ Requirements

• Previous experience in customer service (recent call center experience is preferred).

• Bilingual proficiency in English and Spanish is mandatory.

• Outstanding communication skills (written, verbal, and listening).

• Capability to multitask and navigate computer systems in real-time.

• A flexible, proactive mindset and readiness to embrace change.

• High school diploma or GED is required.

• Must be able to pass a background check and drug screening.

• Must live within 80 miles of our Houston Branch office located at 8508 Highway 6 North, Houston, TX 77095.

🏝️ Benefits

• Health coverage that includes medical, dental, and vision.

• 401(K) savings plans with company match and pension options.

• Tuition assistance for further education.

• Floating holidays and paid time off for community volunteer activities.

• Paid parental leave for new parents.

• Wellness programs to support employee health.

• Employee discounts on membership, insurance, travel, entertainment, services, and more!