Customer Service Representative, Slovenian & English

This is a fully remote position, open to applicants in Slovenia.

📋 Description

• Manage a high volume of live chat interactions and support tickets within designated language queues.

• Assess and understand customers' needs to ensure satisfaction and prompt resolution.

• Deliver precise, valid, and thorough information regarding platform features, products, and processes.

• Address complaints by providing appropriate solutions and options within specified timeframes, and follow up to ensure resolution.

• Adhere to communication procedures, guidelines, and policies.

• Assist in gathering feedback for workflow and product enhancements, including AI bot performance, standard operating procedures (SOPs), and internal tools.

• Engage in the validation and testing of AI bots, automation workflows, tools, and SOPs as required.

• Go above and beyond to engage customers and provide a top-tier experience.

• Perform additional tasks as assigned by team leaders.

⛳️ Requirements

• A minimum of 1 year of demonstrated customer-facing experience or experience as a customer service representative.

• Strong IT skills with the capability to address moderately technical customer inquiries.

• Outstanding written communication skills coupled with active listening abilities.

• Proficient in multi-tasking, prioritizing, and managing time efficiently.

• Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required).

• Practical experience in bot validation, testing, or SOP/tool quality reviews is a plus.

• Knowledge of the cryptocurrency/blockchain industry is a significant advantage.

• Fluency in English and Slovenian.

• Availability to work weekends and irregular hours, including night shifts.

🏝️ Benefits

• Competitive salary along with company benefits.

• Work-from-home arrangement (subject to variation based on the nature of the business team's work).