Customer Service Representative, Slovak, English

This is a fully remote position, open to applicants in Slovakia.

📋 Description

• Manage a high volume of live chat interactions and support inquiries within designated language queues.

• Assess and understand customer needs to ensure satisfaction and prompt resolution.

• Deliver precise, valid, and thorough information regarding platform features, products, and procedures.

• Address complaints by providing suitable solutions and options within established timeframes, ensuring follow-up for resolution.

• Adhere to communication protocols, guidelines, and policies.

• Assist in gathering feedback for workflow and product enhancements, focusing on AI bot performance, standard operating procedures (SOPs), and internal tools.

• Engage in the validation and testing of AI bots, automation workflows, tools, and SOPs as required.

• Go above and beyond to connect with customers and deliver an exceptional experience.

⛳️ Requirements

• A minimum of 1 year of proven customer-facing experience or experience as a customer service representative.

• Strong IT skills with the capability to handle moderately technical customer inquiries.

• Outstanding written communication skills along with excellent active listening abilities.

• Proficient in multitasking, prioritizing tasks, and effectively managing time.

• Basic knowledge of AI concepts and experience with AI-powered tools or chatbots (mandatory).

• Practical experience in bot validation, testing, or quality review of SOPs/tools is advantageous.

• Familiarity with the cryptocurrency/blockchain industry is a significant advantage.

• Proficient in both English and Slovak.

• Availability to work weekends and irregular hours, including night shifts.

🏝️ Benefits

• Competitive salary along with company benefits.

• Flexible work-from-home arrangement (subject to the nature of the business team's work).