Customer Service Representative, Romanian

This is a fully remote position, open to applicants in Greece.

📋 Description

• Act as the primary point of contact via phone, ensuring effective call management and professional communication.

• Investigate and determine suitable solutions to address customer inquiries or issues.

• Function as the initial contact for business partners or clients, assisting them with questions related to products, services, or account management.

• Deliver precise and comprehensive information utilizing the appropriate tools, systems, and procedures.

• Uphold a high standard of customer service and enhance the overall experience for customers or partners.

• Collaborate with internal teams to facilitate smooth communication and resolve issues efficiently.

⛳️ Requirements

• Fluent/native Romanian speaker with strong competencies in both written and verbal communication.

• Good command of the English language.

• High school diploma or an equivalent qualification.

• At least 6 months of experience in customer service, hospitality, retail, or a related field.

• Excellent communication and problem-solving abilities, with the capacity to apply product or service knowledge effectively.

• Proficient in using computers and customer service tools.

• Reliable high-speed internet connection and a quiet workspace (for remote work).

• Must be eligible to work in Greece (must already be based in Greece).

🏝️ Benefits

• Competitive compensation package, including a base salary.

• Comprehensive benefits package tailored to the role.

• Supportive and approachable leadership committed to employee development.

• An inclusive and community-oriented work environment that values giving back.

• Opportunities for career growth and ongoing learning.

• And many others!