Customer Service Representative, Portuguese

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Manage a high volume of live chat interactions and incoming emails.

• Deliver accurate, valid, and thorough information to customers.

• Adhere to communication protocols, guidelines, and organizational policies.

• Assist other departments with customer interactions and accurately document customer inquiries.

• Address complaints and provide appropriate solutions and options within designated timeframes; follow up to ensure resolution.

• Go above and beyond to engage and satisfy customers.

⛳️ Requirements

• Possess a college degree or higher.

• Proficiency in Portuguese and advanced English is essential for effective coordination with partners and stakeholders.

• At least 1 year of experience in customer service, ideally within the finance or e-commerce sectors.

• Exceptional new graduates are encouraged to apply.

• High level of honesty and integrity; proactive, detail-oriented, with a strong sense of responsibility and teamwork.

• Ability to thrive under pressure, possess strong communication skills, and consistently exceed expectations.

• Passionate about the customer service industry and willing to work various shifts.

• Positive attitude towards the cryptocurrency industry.

• Open to working weekends and irregular hours, including night shifts.

🏝️ Benefits

• Competitive salary along with company benefits.

• Work-from-home flexibility (the arrangement may differ based on the business team's work requirements).