Customer Service Representative – Polish, English, Russian

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Establish a customer-focused team culture that aligns with corporate strategy and prioritizes delivering exceptional customer service.

• Formulate a strategic mission for customer service and develop a comprehensive training program.

• Assess the quality of customer service within the company and define performance standards.

• Manage inbound calls: address missed calls, handle lead/customer inquiries, and process tickets.

• Provide assistance to users and respond to their inquiries.

• Keep abreast of application updates.

• Guide the team through new features in the application.

• Replicate bugs for troubleshooting.

• Test new features prior to deployment.

• Generate documentation as needed.

⛳️ Requirements

• Minimum of one year of experience in an IT company is required.

• Proficiency in Polish, English, and Russian is essential.

• Strong capability to teach, engage, and lead in a remote work setting.

• Ability to design practices, processes, and procedures that facilitate distance training.

• Capable of providing clear and impartial feedback.

• Well-organized and methodical in work layout.

• Understanding of computers, networks, and CRM software.

• Quick learner of new industry, product, or technical knowledge.

• Timely updates to procedures are a must.

• Flexibility in scheduling is required.

• A university degree is preferred but not mandatory.

🏝️ Benefits

• A comfortable and welcoming atmosphere.

• Unlimited opportunities for personal growth and self-realization.

• A friendly, professional, and highly motivated team comprised of top talent.

• A creative environment where you will never feel bored at work again!

• Flexible working hours.

• The option to work from anywhere.