Customer Service Representative, PC Department

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond to incoming phone calls in a timely and professional manner

• Initiate outbound calls to clients, internal teams, and various departments

• Effectively handle a large volume of calls and email communications

• Organize and schedule field events, including appointments with technicians, clients, and homeowners

• Provide outstanding customer service while nurturing strong client relationships

• Employ professional de-escalation techniques to address complex client issues

• Precisely document project notes, client interactions, and data in internal systems

• Prepare and secure necessary work authorizations and documentation

• Maintain organized files and perform additional administrative duties as required

• Schedule meetings, monitor action items, and follow up with relevant stakeholders

• Oversee project timelines and assist in eliminating obstacles for clients and internal teams

• Rapidly learn and adapt to new software platforms and CRM systems

⛳️ Requirements

• At least 2 years of experience in a high-volume call center, project coordination, administrative support, or a similar role

• Demonstrated ability to juggle multiple projects and priorities at once

• Strong experience managing both inbound and outbound customer communications

• Excellent verbal and written communication skills

• Proficient in de-escalation and customer management techniques

• Knowledge of project management methodologies such as Agile, Scrum, Waterfall, or equivalent

• Familiarity with project management and CRM software tools like Asana, Trello, Jira, Monday.com, Microsoft Project, or similar platforms

• Strong organizational, multitasking, and stakeholder management abilities

• Comfortable navigating various systems and quickly learning new technologies

• Proficient in Excel, Google Sheets, reporting tools, and accurate data entry

• Ability to work both collaboratively and independently in a remote setting

• English language proficiency at a B2 level or higher

• Professionalism, integrity, honesty, and a growth-oriented mindset

• Resilient and capable of succeeding in a fast-paced, high-pressure environment

• Dedicated remote workspace equipped with reliable high-speed internet, quality headset, and desktop/laptop setup

🏝️ Benefits

• Competitive salary and performance-based incentives

• Opportunities for professional development and career advancement

• Flexible work hours and the option for remote work

• Comprehensive health and wellness benefits

• Supportive work environment that values collaboration and innovation