Customer Service Representative – Outbound

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Make 175 or more outbound calls daily to customers regarding their upcoming or overdue vehicle services.

• Leave professional voicemails and send follow-up texts and emails to enhance customer engagement.

• Adhere to structured daily call campaigns that include service reminders, state inspections, and promotional offers.

• Address basic customer inquiries and appropriately route more complex questions after receiving training.

• Utilize Xtime to schedule service appointments when customers respond and confirm their availability.

• Accurately log all customer interactions in the Tekion CRM system consistently.

• Keep customer records clean and up-to-date across all touchpoints.

• Conduct all calls using the Elevate VoIP system.

• Follow scripts and communication standards in every interaction.

• Ensure professional, clear, and friendly communication with all customers.

⛳️ Requirements

• Fluent and clear English with a neutral or US-friendly accent; excellent spoken English is a must.

• Prior call center experience, particularly in outbound calling, is strongly preferred.

• Comfortable making a high volume of repetitive outbound calls consistently throughout the day.

• Tech-savvy with the ability to quickly learn new software, including Elevate, Xtime, and Tekion.

• Must have a reliable internet connection, a headset, and a quiet work environment.

• Available to work full-time Monday through Friday during US Eastern Time hours.

• Disciplined, consistent, and detail-oriented with a strong capacity for follow-through.

🏝️ Benefits

• Paid Time Off in accordance with company policy.

• Observance of Holidays as per company guidelines.

• 100% remote setup, allowing you to work from wherever you are most productive.

• Stable, full-time position with a clear daily structure and consistent workload.