Customer Service Representative, Mandarin Required

This is a fully remote position, open to applicants in California.

📋 Description

• Provide ongoing assistance to enrolled students and their families, promptly addressing inquiries and resolving issues throughout the educational journey.

• Act as a reliable point of contact for families, offering professional guidance and support.

• Track student progress and parental needs to ensure a positive educational experience.

• Facilitate course scheduling, class modifications, leave requests, and other academic support services.

• Address parent feedback and concerns with professionalism and empathy.

• Collaborate with internal teams to investigate problems, implement solutions, and maintain strong relationships with customers.

• Accurately document customer feedback and interactions related to service.

• Work closely with teaching and operations teams to continually enhance service processes and the overall customer experience.

⛳️ Requirements

• Previous experience in customer service, customer success, educational support, or other customer-facing roles is highly preferred.

• Quick learner with the ability to grasp complex processes, policies, and product details.

• Strong problem-solving abilities, remaining calm under pressure and thinking clearly in urgent situations.

• Excellent communication skills, capable of conveying information in a simple, professional, and empathetic manner.

• Highly organized and detail-oriented, able to manage multiple tasks in a fast-paced environment.

• Strong commitment to user experience, always striving to achieve the best possible outcomes for families.

• Tech-savvy and proficient in using various communication tools and internal systems.

• Exceptional verbal and written communication skills.

• Fluency in Mandarin is mandatory.

• Proficiency in English communication is crucial.

• Weekend availability is preferred; candidates who can work at least one weekend day will receive priority consideration.

• 40 hours per week; Monday to Friday from 10 AM to 7 PM, and Saturday to Sunday from 8:30 AM to 5:30 PM.

🏝️ Benefits

• Performance-based commission.

• Equal opportunity employment.