Customer Service Representative, Insurance, Spanish Bilingual

This is a fully remote position, open to applicants in California.

📋 Description

• Respond to incoming calls and provide assistance to members regarding their AAA memberships.

• Offer tailored, proactive solutions and suggest beneficial products and services.

• Interact with members using effective communication and a friendly, solution-oriented approach.

• Quickly and critically assess situations to resolve issues—this role does not follow a scripted format.

• Utilize various systems and tools while actively listening and managing multiple tasks.

• Uphold a positive, proactive attitude in a dynamic and fast-paced environment.

• Engage in continuous coaching and development to consistently improve your performance.

⛳️ Requirements

• Previous experience in customer service (recent call center experience is preferred).

• Bilingual proficiency in English and Spanish is mandatory.

• Outstanding communication skills, including written, verbal, and listening abilities.

• Capability to multitask and navigate computer systems in real time.

• A flexible, positive mindset with a readiness to adapt to changes.

• High school diploma or GED is required.

• Must be able to pass a background check and drug screening.

🏝️ Benefits

• Health coverage including medical, dental, and vision.

• 401(K) retirement plans with company matching and a pension plan.

• Tuition assistance for further education.

• Floating holidays and paid time off for community volunteer activities.

• Paid parental leave for new parents.

• Wellness programs to support employee health.

• Employee discounts available for membership, insurance, travel, entertainment, services, and more!