Customer Service Representative, Inbound

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to incoming calls from customers concerning vehicle service appointments, updates on service status, and general inquiries about the dealership.

• Ensure professional, clear, and friendly communication during every interaction.

• Accurately address customer questions and escalate complex issues to the appropriate team when necessary.

• Consistently manage a high volume of calls throughout the day while ensuring quality and accuracy.

• Utilize Xtime to schedule, reschedule, and confirm service appointments based on the needs and availability of customers.

• Accurately and consistently log all customer interactions in the Tekion CRM.

• Keep records across all customer touchpoints clean and up-to-date.

• Handle all incoming calls using the Elevate VoIP system.

• Adhere to communication standards and dealership scripts in every interaction.

• Send follow-up texts or emails to customers as necessary to confirm appointments or provide service updates.

⛳️ Requirements

• Proficient in clear English with a neutral or US-friendly accent; excellent spoken English is required.

• Previous experience in a call center or customer service role, with a strong preference for inbound experience.

• Comfortable managing a consistently high call volume throughout the workday.

• Tech-savvy and able to quickly learn new software, including Elevate, Xtime, and Tekion.

• Must have a reliable internet connection, a headset, and a quiet workspace.

• Available for full-time work Monday through Friday during US Eastern Time hours.

• Ability to remain calm under pressure, detail-oriented, and maintain professionalism in all customer interactions.

• Experience in a car dealership or vehicle service environment is a plus.

• Familiarity with Elevate VoIP, Xtime, or Tekion CRM is beneficial.

• Experience in managing inbound calls or scheduling appointments in a service context is a plus.

🏝️ Benefits

• Compensation in **USD** (bi-monthly: every 15th and 30th).

• **Paid Time Off** in line with company policy.

• **Holidays** observed according to company guidelines.

• **100% remote setup** allowing you to work from wherever you are most productive.

• A stable, full-time position with consistent workload and a clear daily structure.

• Join a growing automotive group with a high-volume service operation.