Customer Service Representative III – Service and Repair

This is a fully remote position, open to applicants in Colorado, +4 more states.

📋 Description

• Address customer inquiries, issues, or product malfunctions through telephone and chat sessions, primarily utilizing phone support.

• Leverage strong interpersonal skills and in-depth product knowledge to effectively respond to and resolve customer questions.

• Accurately document customer interactions and frequent product issues to aid in product quality initiatives and development efforts.

• Use internal knowledge bases and collaborate with team members via chat and escalation channels to tackle complex problems.

• Refer unresolved or advanced technical issues to team leads or senior support personnel as necessary.

• Respond to calls and emails from hospital staff concerning equipment repairs and exchanges.

⛳️ Requirements

• High school diploma accompanied by at least 2 years of relevant work experience.

• Relevant experience may encompass customer service, call center support, help desk, technical support, healthcare assistance, or other phone-based service positions.

• Exceptional verbal communication, listening, and problem-solving abilities.

• Experience in supporting healthcare, medical devices, or regulated products.

• Candidates must have unrestricted U.S. work authorization at the time of hire and throughout their employment.

• Availability from Monday to Friday, 8 am–5 pm Central Time.

🏝️ Benefits

• Annual bonus: Target of 5%.

• 4 weeks of paid time off each year.

• 10 paid holidays annually.

• 401(k) plan with up to 6% employer match.

• Comprehensive benefits package, including medical, dental, vision, and more.

• Fully subsidized Bachelor's degree programs paid upfront.

• Paid training opportunities.

• Paid family, medical, and parental leave after 1 year of employment.

• Health insurance.

• Dental insurance.

• Vision insurance.

• Health Savings Account.

• Healthcare Flexible Spending Account.

• Life insurance.

• Long-term disability leave.

• Dependent daycare spending account.

• Tuition assistance/reimbursement.

• Simple Steps global well-being program.

• Incentive plans.

• 401(k) plan with employer contribution and match.

• Short-term disability coverage.

• Paid time off.

• Paid holidays.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Non-qualified Retirement Plan Supplement.

• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

• Temporary employees qualify for paid sick time as mandated by applicable state law.

• Temporary employees are eligible for the Employee Stock Purchase Plan.