Customer Service, Bilingual, Portuguese

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Address customer inquiries through phone and email with professionalism and promptness.

• Support users in managing their accounts, participating in contests, and troubleshooting technical issues.

• Clarify the rules of fantasy sports, scoring systems, and gameplay mechanics.

• Solve login issues, transaction discrepancies, and lineup mistakes.

• Forward intricate or unresolved matters to the relevant department or supervisor.

• Keep up-to-date with sports seasons, fantasy contests, and promotional offerings.

• Record customer interactions and solutions in the CRM system.

• Comply with call center performance metrics, including handle time, quality assurance, and customer satisfaction targets.

• Provide insights, recognize process enhancements, and assist colleagues.

• Operate remotely utilizing employer-provided equipment.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Bilingual proficiency in Portuguese and English is required.

• Capability to type at least 35 words per minute.

• A minimum of one year’s experience in customer service.

• Strong written communication abilities.

• Reliable internet connection with a minimum of 5 Mbps upload and 30 Mbps download speeds.

• An in-house network and hard-wired internet connection that can consistently support excellent call quality and rapid response times.

• Wireless and/or satellite internet service providers are not compatible with the systems.

• A quiet, distraction-free, and secure workspace.

• Must reside and work in the US at all times during employment.

🏝️ Benefits

• Paid training.

• Generous paid time off (PTO).

• 401k plan.

• Monthly recognition and incentive programs.

• Medical, dental, and vision insurance.

• Employee Assistance Program (EAP).

• Health and wellness initiatives.

• Strong promote-from-within policy.