Customer Service Representative I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Accountable for responding to routine inquiries and issues regarding products and services from both internal and external customers.

• Efficiently addresses inquiries or escalates issues promptly.

• Executes a variety of support tasks to aid departmental processes.

• Adheres to well-defined procedures to fulfill daily tasks and responsibilities.

• Applies existing procedures to resolve basic problems without the frequent need for discretion.

• Utilizes fundamental communication skills to engage with internal and/or external clients and/or team members.

• Functions as an individual contributor under direct supervision with limited autonomy.

• Undertakes all other responsibilities assigned by management.

⛳️ Requirements

• High school diploma is mandatory; a Bachelor’s degree is preferred.

• Generally requires 0-2 years of relevant work experience.

🏝️ Benefits

• A range of health and wellness insurance options and programs.

• Paid time off.

• 401(k) plan with company matching.

• Employee stock purchase program.

• Employee discounts.