Customer Service Representative I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Accountable for addressing routine inquiries and issues regarding products and services from both internal and external clients.

• Efficiently resolves questions or escalates issues promptly.

• Conducts a variety of support functions to facilitate departmental processes.

• Adheres to clearly outlined procedures to accomplish daily tasks and responsibilities.

• Applies established procedures to resolve straightforward problems without needing to consistently apply discretion.

• Utilizes basic communication skills to engage with internal and/or external clients and/or team members.

• Functions as an individual contributor under direct supervision with minimal autonomy.

• Undertakes all other tasks as assigned by management.

⛳️ Requirements

• High school diploma is mandatory; Bachelor's degree is preferred.

• Generally requires 0-2 years of relevant work experience.

🏝️ Benefits

• A variety of health and wellness insurance options and programs.

• Paid time off.

• 401(k) plan with company matching.

• Employee stock purchase program.

• Employee discounts.