Customer Service Representative I

This is a fully remote position, open to applicants in New York.

📋 Description

• Foster positive customer relationships through phone and in-person interactions.

• Collect customer information to identify issues and provide solutions.

• Confirm, schedule, and rearrange customer service appointments.

• Arrange sales consultations for prospective customers.

• Address inquiries related to billing.

• Perform general clerical tasks as directed.

• Collaborate effectively with the Service and Sales teams.

• Promote the value of our services and recommend service enhancements.

• Deliver prompt and professional support to customers.

⛳️ Requirements

• A high school diploma or GED is required.

• Exceptional listening and communication abilities.

• A pleasant phone demeanor and the capacity to articulate clearly and be understood over the phone.

• Strong multitasking skills to accurately enter data while conversing with customers.

• Ability to maintain composure and work efficiently under pressure during busy periods.

• Willingness to assist fellow team members.

• Keen attention to detail and a proactive approach to learning.

• Excellent organizational and time management capabilities.

• Availability to work Monday through Friday, with potential Saturday shifts as needed.

🏝️ Benefits

• Benefits commence on Day 1 for Full-Time Colleagues.

• Opportunities for professional and personal development.

• Various pathways for career advancement.

• Access to training and development programs.

• Tuition reimbursement for full-time employees.

• Comprehensive medical, dental, vision, disability, and life insurance coverage.

• 401(k) retirement plan with company-matching contributions.

• Paid vacation days and sick leave.

• Company-paid holidays and floating holidays.

• Potential performance incentives.

• Competitive salary.

• Flexible work-life balance.