Customer Service Representative – HVAC Industry

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to phone inquiries, manage email correspondence, and handle ticketing processes.

• Schedule appointments using CRM software, coordinate technician dispatch, and follow up with clients.

• Obtain permits, oversee business licenses, generate estimates/quotes, prepare job orders, manage inventory, and liaise with vendors.

• Adhere to established communication protocols, guidelines, and policies.

• Go the extra mile to foster customer engagement.

• Perform various ad hoc tasks as needed.

⛳️ Requirements

• Minimum of 1 year of demonstrated experience as a Customer Service Representative in either B2C or B2B environments.

• At least 1 year of relevant experience within the HVAC industry.

• Exceptional English communication skills, both written and verbal (minimum B2 level).

• Strong abilities in phone, email, and instant messaging communication.

• Solid organizational skills and effective time management.

• Technologically adept and familiar with current technology trends.

• Proficient in using online calendars and scheduling tools (e.g., Google Calendar).

• Proactive and self-assured with a strong attention to detail.

• Willingness to work during graveyard shifts.

• Technical Requirements:

• USB Headset equipped with Noise Cancellation feature.

• Functional Webcam.

• Computer with a minimum 1.8 GHz processor and at least 4GB RAM.

• Primary Internet Service Speed: at least 25 Mbps cable connection.

• Backup Internet Service Speed: at least 10 Mbps.

🏝️ Benefits

• Health Insurance (HMO).

• Performance Incentives.

• Job Security and Stability.

• Paid Training.

• Inclusive Culture.

• Opportunities for Upskilling.

• 100% Work-From-Home flexibility.

• Exceptionally Supportive Team.

• Opportunities for Career Growth.

• Fun Work Environment.

• Holiday & Overtime Pay.