Customer Service Representative, Healthcare Account

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Conduct precise data entry, which includes filling out intake forms and arranging appointments.

• Reach out to patients to gather missing details or to request further documentation.

• Upload patient data to the RX portal and manage the coordination of medication submissions.

• Provide patients with shipment tracking numbers after their medications are sent out.

• Manage patient interactions, addressing FAQs, feedback, concerns, and general inquiries.

• Ensure timely follow-ups while maintaining clear and professional communication with patients and internal teams.

• Perform ad hoc tasks as needed.

⛳️ Requirements

• Minimum of 1 year of demonstrated experience as a Customer Service Representative in either a B2C or B2B setting.

• Exceptional English communication skills, both written and spoken (minimum B2 level).

• Proficient in phone, email, and instant messaging communication.

• Strong organizational and time management abilities.

• Tech-savvy, with familiarity in current technologies such as desktop sharing, cloud services, CRM, and VoIP.

• Experience with word processing software and spreadsheets (e.g., MS Office).

• Knowledgeable in using online calendars and scheduling tools (e.g., Google Calendar).

• Proactive and self-assured, with a keen eye for detail.

• Availability to work during graveyard shifts.

🏝️ Benefits

• Health Insurance (HMO).

• Performance Incentives.

• Job Security and Stability.

• Paid Training.

• Inclusive Culture.

• Upskilling Opportunities.

• 100% Work-From-Home.

• Exceptionally Supportive Team.

• Opportunities for Career Growth.

• Fun Work Environment.

• Holiday & Overtime Pay.