Customer Service Representative, German-speaking

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will facilitate the seamless daily operation of our services by offering support via telephone and email.

• You will work scheduled shifts, with additional bonuses for night shifts, Sundays, or designated holidays.

• You will ensure that our drivers and passengers feel supported at all times and assist them with their inquiries or concerns.

• You will focus on customer satisfaction and ensure that all issues are addressed effectively.

• You will have ample opportunities to expand your tasks and responsibilities, which may lead to increased compensation if you choose to do so.

⛳️ Requirements

• You are fluent in German (C2 or native) and English (C1 or C2).

• You possess strong communication skills and can consistently find the appropriate tone in various contexts.

• You enjoy providing advice and support over the phone.

• You maintain composure in stressful situations and can devise creative solutions on the spot.

• Even if you lack experience as a call center employee, you are eager to learn and committed to delivering exceptional service.

• You are passionate about our mission to enhance accessibility to mobility and minimize the world’s carbon footprint.

• You are tech-savvy and enjoy utilizing modern IT tools.

🏝️ Benefits

• 100% remote work, provided you are located in Germany.

• Access to state-of-the-art hardware to perform your duties without worry.

• The opportunity to work for a company with a strong mission focused on improving the quality of life for those who need it most.

• 30 days of vacation each year.