Customer Service Representative, German Market

This is a fully remote position, open to applicants in Greece.

📋 Description

• Serve as the initial point of contact for customers of a prestigious consumer brand.

• Address inquiries through phone, email, or chat in German, delivering exceptional service.

• Resolve issues and ensure customer satisfaction with empathy and efficiency.

• Work collaboratively with internal teams to swiftly address and resolve concerns.

• Become a product specialist through our comprehensive 10-day paid training program.

⛳️ Requirements

• Proficiency in German (C2 level) – both written and spoken.

• Good command of English (B2 level) to engage with training and internal systems.

• Excellent communication and active listening abilities.

• A team-oriented attitude with a strong customer-first approach.

• EU passport or a valid work permit for Greece.

🏝️ Benefits

• Relocation Support (two options): All expenses covered – including flight, hotel accommodations, and real estate agency fees.

• €250 relocation allowance plus real estate agency fees for those relocating independently.

• Comprehensive healthcare coverage and a variety of employee discounts.

• Fully paid training delivered by certified instructors.

• Complimentary online Greek language classes.

• Modern, state-of-the-art office environments with relaxing break areas.

• Special events and CSR initiatives – we prioritize giving back to the community.

• Clear opportunities for career advancement within a flourishing global company.

• Equipment and Connectivity Support.

• Company-provided PC with multiple monitors.

• Mobile internet router supplied during the onboarding process.