Customer Service Representative, German & English

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage a high volume of live chat interactions and phone calls.

• Assess and understand customers’ needs to ensure satisfaction.

• Deliver accurate, valid, and thorough information.

• Address complaints effectively, providing appropriate solutions and options within specified timeframes; follow up to ensure resolution.

• Adhere to communication procedures, guidelines, and policies.

• Go above and beyond to engage with customers.

⛳️ Requirements

• Minimum of 1 year of demonstrated customer-facing experience or experience as a customer service representative.

• **Proficient in both English and German**.

• **Available to work on weekends and during irregular hours, including night shifts**.

• Strong IT skills for professional use, capable of addressing somewhat technical inquiries from customers.

• Excellent written communication skills and strong listening abilities.

• Ability to manage multiple tasks, prioritize effectively, and control time efficiently.

• Familiarity with the cryptocurrency/blockchain sector is a significant advantage.

• Multilingual abilities are highly desirable.

🏝️ Benefits

• Competitive salary along with company benefits.

• Flexible work-from-home options (variations may apply based on the specific needs of the business team).