Customer Service Representative, German

This is a fully remote position, open to applicants in Romania.

📋 Description

• Respond to incoming customer inquiries primarily through telephone support, ensuring a professional and customer-centric experience.

• Handle written customer requests during service hours to promote efficient case management.

• Assist customers with scheduling, rescheduling, and canceling appointments related to installation services.

• Provide initial troubleshooting assistance for smoke detectors (no technical expertise required).

• Aid customers with billing questions, clarify invoice details, and guide users through topics related to the customer portal.

• Coordinate appointments for meter readings and assist with general service-related inquiries.

• Deliver exceptional customer service without engaging in sales or outbound activities.

⛳️ Requirements

• Native or fluent in German, both spoken and written.

• Proficiency in English is an advantage but not mandatory.

• Previous experience or a strong desire for inbound telephone customer support.

• Reliable internet connection and stable electricity supply suitable for remote work (speed test required).

• Proficient in PC usage and digital communication skills.

• Calm, patient, and service-oriented demeanor with a clear and structured style of communication.

• Dependable work ethic, quick learning abilities, and a willingness to address written inquiries.

• Interest in a long-term customer service position with no inclination towards sales-related projects.

🏝️ Benefits

• Comprehensive onboarding and well-defined processes to ensure success in the position.

• Stable full-time employment within a reputable service environment.

• Opportunity to enhance customer service skills within the energy and property management industry.

• Supportive team atmosphere prioritizing quality customer experiences.