Customer Service Representative, German

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Manage a high volume of live chat interactions and phone calls.

• Assess and understand customers' needs to ensure their satisfaction.

• Deliver accurate, valid, and comprehensive information to customers.

• Address complaints by providing appropriate solutions and options within set time frames; follow up to ensure resolution.

• Adhere to communication protocols, guidelines, and policies.

• Go above and beyond to engage with customers.

⛳️ Requirements

• Minimum of 1 year of demonstrated customer-facing experience or experience as a customer service representative.

• Proficiency in English and German is essential for coordinating with international partners and stakeholders.

• Availability to work weekends and irregular hours, including night shifts.

• Strong IT skills for professional purposes and the ability to handle somewhat technical customer inquiries.

• Excellent written communication skills and strong listening abilities.

• Capacity to multi-task, prioritize, and manage time effectively.

• Familiarity with the cryptocurrency/blockchain sector is a significant advantage.

• Multi-lingual skills are a considerable plus.

🏝️ Benefits

• Competitive salary along with company benefits.

• Flexible work-from-home arrangements (this may vary based on the specific needs of the business team).