Customer Service Representative, Freshdesk

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to inquiries in a prompt and professional manner via phone, email, chat, and SMS.

• Manage high-priority tasks including WISMO (Where Is My Order), order modifications, refunds, and other general inquiries.

• Deliver accurate product and service information while upholding a positive, empathetic, and professional demeanor towards all customers and colleagues.

• Efficiently resolve issues and follow up with customers to ensure their satisfaction.

• Accurately document all customer interactions in the organization’s CRM system.

• Support future AI deflection strategies through comprehensive documentation and process assistance.

• Collaborate with other departments as necessary to ensure customer success is achieved.

• Achieve or surpass performance targets for all relevant KPIs while complying with company policies.

⛳️ Requirements

• Prior customer service experience or a related background.

• A C1 Communications level is essential, featuring a natural and neutral accent.

• Skilled in utilizing computers and various software applications.

• Practical experience with Freshdesk and Vonage (or similar tools) is required.

• Previous experience with a CRM system is preferred.

• Familiarity or interest in motorcycles is considered a "nice to have" for better customer engagement.

🏝️ Benefits

• Competitive Compensation

• Compliance with government-mandated benefits.

• Retirement Savings Program with Company Matching.

• Life Insurance.

• HMO starting on Day 1

• Paid time off plus birthday leave.

• Opportunities for skills training and personal and professional development.