Customer Service Representative, French

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Serve as the primary point of contact for customers, effectively addressing technical inquiries and issues.

• Identify and rectify technical challenges to maintain high levels of customer satisfaction.

• Interact with users by actively listening, educating them, and offering clear and effective solutions.

• Foster a partnership-oriented support experience that aligns with service quality standards.

• Guarantee a smooth and seamless user experience throughout all interactions.

• Contribute to the company's mission regarding the energy transition through exemplary customer service.

⛳️ Requirements

• Native or fluent in French (C2) in both spoken and written forms.

• Proficient in English (minimum B2 level).

• Exceptional communication skills with a strong focus on customer satisfaction.

• Prior experience in a contact center or customer service setting is preferred.

• Experience in product or technical support is considered a plus.

• Interest in or basic understanding of electric vehicle charging and sustainable energy solutions.

• Strong troubleshooting abilities with the capacity to analyze complex issues.

• Adaptability and flexibility in a fast-paced, dynamic work environment.

🏝️ Benefits

• Opportunity to work rotating shifts in a 24/7 operational framework.

• Competitive salary complemented by performance-based incentives.

• Professional development opportunities within the BPO sector.

• A collaborative and supportive workplace culture.

• Access to exclusive travel benefits and discounts.