Customer Service Representative, English, Russian/Ukrainian

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Respond to client inquiries and requests swiftly, whether received through phone or email.

• Redirect inquiries to the suitable department as required.

• Issue certificates of insurance and confirm coverage when necessary.

• Offer precise information on insurance products, coverage options, and policy specifics.

• Support clients with policy renewals, modifications, and updates.

• Efficiently process insurance applications, claims, and payments.

• Investigate and address customer complaints and concerns with empathy and professionalism.

• Manage administrative responsibilities and documentation related to customer interactions.

⛳️ Requirements

• High school diploma or equivalent (Bachelor's degree is preferred).

• Demonstrated customer service experience in a similar capacity (experience in the insurance sector is advantageous).

• Exceptional communication skills, both verbal and written.

• Proficiency in Russian or Ukrainian is mandatory.

• Strong problem-solving skills and keen attention to detail.

• Familiarity with Zendesk, Office 365, and Insurance CRMs is desirable.

• Ability to multitask and prioritize tasks efficiently.

• Competence in using computer systems and software for data entry and customer interactions.

• Friendly, positive, and professional attitude.

🏝️ Benefits

• Competitive salary based on experience.

• Paid time off and holidays.

• Continuous training and career development opportunities.