Customer Service Representative, English

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Manage a significant volume of live chat interactions and phone calls.

• Assess and understand customers' needs to ensure their satisfaction.

• Deliver precise, valid, and thorough information.

• Address complaints, offer suitable solutions and options within designated timeframes; follow up to ensure resolution.

• Adhere to communication protocols, guidelines, and policies.

• Go above and beyond to engage with customers.

⛳️ Requirements

• A minimum of 1 year of demonstrated experience in customer-facing roles or as a customer service representative.

• Proficient in utilizing IT tools for professional purposes and capable of handling moderately technical queries from customers.

• Outstanding written communication skills along with excellent listening abilities.

• Ability to juggle multiple tasks, prioritize effectively, and manage time well.

• Familiarity with the cryptocurrency/blockchain sector is a significant advantage.

• Multi-lingual abilities are an additional asset.

• Proficient in English and at least one other European language.

• Availability to work weekends and irregular hours, including night shifts.

🏝️ Benefits

• Competitive salary along with company benefits.

• Flexible work-from-home options (which may vary depending on the specific needs of the business team).

• Binance is dedicated to being an equal opportunity employer. We believe that a diverse workforce is essential to our success. Our goal is to create a platform that provides users with top-notch assistance, fast response times, and accurate information.