Customer Service Representative, Dutch

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Manage incoming calls to assist customers with their inquiries.

• Promote and sell products tailored to the specific needs of customers.

• Engage in cross-selling and upselling of products and related offerings.

• Provide customer support for both booking management and post-booking inquiries.

• Assist travel agents with their bookings and ensure a seamless booking experience.

• Deliver comprehensive information to customers regarding destinations, vessels, documentation, pricing, and other related questions.

⛳️ Requirements

• Native or fluent in Dutch, both spoken and written.

• Proficient in English (minimum B2 level).

• Prior experience in customer service or sales, ideally within the travel or online booking sector.

• Excellent communication skills with the ability to engage and build rapport over the phone.

• Capable of managing multiple inquiries while providing accurate information efficiently.

• Experience in upselling and cross-selling products or services.

• Customer-oriented mindset with a dedication to delivering outstanding service.

• Familiarity with booking systems or travel management tools will be viewed as advantageous.

• Strong attention to detail coupled with a problem-solving approach.

• Effective communication skills, both written and verbal.

• Ability to multitask in a fast-paced environment.

🏝️ Benefits

• Chance to work with a leading global travel and tourism brand.

• Competitive salary accompanied by performance-based incentives.

• Opportunities for professional growth within the BPO industry.

• Supportive and collaborative work environment.

• Access to exclusive travel benefits and discounts.