Customer Service Representative – Cycling

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage customer inquiries and deliver information regarding cycling products and services.

• Assist clients in selecting products, placing orders, and tracking their shipments.

• Address customer complaints and issues promptly and professionally.

• Handle returns and exchanges in accordance with company policies.

• Ensure customer satisfaction through effective communication and follow-up efforts.

• Work collaboratively with cross-functional teams to meet customer needs and enhance service delivery.

• Keep accurate customer records and update information as required.

• Remain informed about industry trends and product knowledge.

⛳️ Requirements

• Prior experience in customer service, ideally within the cycling sector.

• Excellent written and verbal communication abilities.

• Capability to deliver outstanding customer service and resolve issues professionally.

• Basic understanding of cycling products and industry trends.

• Proficiency in computer systems and software for order management and customer support.

• Ability to work autonomously and manage time effectively.

• Willingness to work remotely and manage a high volume of customer inquiries.

🏝️ Benefits

• USD salary

• Flexible hours

• Remote work