Customer Service Representative, Commercial Auto Insurance

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver consistent customer service and policy assistance to agents and carriers

• Interact with agents and carriers through various channels (phone, chat, email)

• Investigate, address, and effectively communicate responses to customer inquiries in line with established service protocols

• Maintain thorough knowledge of products, services, and promotional offerings

• Review and process applications, binders, endorsements, and other necessary documents for policy issuance

⛳️ Requirements

• High school diploma or its equivalent

• Excellent written and verbal communication abilities

• Capability to troubleshoot basic equipment issues such as headsets, internet, and connectivity

• Proficient in Microsoft Office and web-based applications

• Ability to assess policy information, identify potential problems, and take suitable actions to resolve them

🏝️ Benefits

• Comprehensive benefits package including medical, dental, vision, disability, and life insurance

• 401(k) plan with company matching

• Paid time off in addition to company holidays