Customer Service Representative, Catalan

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Manage inquiries and requests through various communication channels, ensuring precise and timely updates within internal systems.

• Cultivate positive relationships by providing prompt and courteous assistance.

• Enhance customer satisfaction and foster long-term engagement by effectively resolving issues.

• Maintain a professional and empathetic demeanor in all customer interactions.

• Collaborate with colleagues and leadership to reach team goals.

• Provide insights on recurring issues and recommend opportunities for process or service enhancements.

⛳️ Requirements

• Native or fluent in Catalan, both spoken and written.

• Proficient in English (minimum B2 level).

• Previous experience in customer service is a plus.

• Strong verbal and written communication skills across multiple platforms (phone, email, chat, social media).

• Basic understanding of customer service principles and the ability to adhere to standard procedures.

• Capability to handle technical inquiries and troubleshoot common issues with guidance.

• Quick learner of new software and technologies.

• Effective problem-solving abilities and the capacity to work collaboratively in a team-oriented setting.

• Organized, detail-focused, and capable of managing multiple tasks simultaneously.

• Eagerness to learn and adapt in a dynamic or evolving support environment.

🏝️ Benefits

• Opportunity to work with a prominent global travel & tourism brand.

• Competitive salary with performance-based incentives.

• Professional development opportunities within the BPO industry.

• A collaborative and supportive workplace culture.

• Access to exclusive travel benefits and discounts.