Customer Service Representative, Bilingual Spanish

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist borrowers of student loans with inquiries regarding their accounts, repayment alternatives, and application procedures.

• Manage both incoming and outgoing calls in a dynamic, high-volume contact center atmosphere.

• Deliver accurate, professional, and compassionate customer assistance.

• Ensure adherence to federal regulations, company policies, and standards for data security.

• Achieve key performance metrics and maintain quality assurance benchmarks.

⛳️ Requirements

• Must be a U.S. citizen.

• Proficient in both Spanish and English, predominantly handling calls from Spanish-speaking clients.

• High School diploma or GED is required.

• At least 6 months of customer service experience in a business environment, excluding retail, or experience in a call center.

• Minimum of 6 months of computer experience in a professional setting.

• Competence in using Microsoft Office applications (Word, Excel, Outlook, OneNote).

• Ability to obtain and sustain a Federal Public Trust (5c) security clearance (financial and credit history will be assessed): Must not be in default on federal student loans.

• Proven track record of financial responsibility.

• No felony convictions in the past 7 years.

• Misdemeanor convictions within the last 7 years may affect eligibility.

• No non-medical collections amounting to $7,500 or more.

• Previous call center experience is preferred.

• An Associate or Bachelor’s degree is preferred.

🏝️ Benefits

• Health & Welfare Pay: An additional $5.09 per hour (up to 40 hours per week), sufficient to fully cover employee-only medical, dental, and vision premiums.

• Flexibility to work from home with organized support and training.

• Opportunities for advancement within a mission-focused organization.