Customer Service Representative, Bilingual in Spanish

This is a fully remote position, open to applicants in California.

📋 Description

• Offers specialized member support tailored to the specific market or region.

• Educates members about care gaps and aids in scheduling appointments with providers.

• Engages with members in the market through Welcome Calls, New Member Onboarding, and JSA Scheduling.

• Assists in procuring medical records from healthcare providers or hospitals involved in patient care.

⛳️ Requirements

• At least 1 year of experience in customer service.

• Preferably, experience in high-volume inbound customer service, especially in health plan or Medicare “Member Services” roles.

• Familiarity with ICD-10 and CPT coding.

• Proficient typing skills of 40+ words per minute.

• Bilingual capabilities in English/Spanish, English/Vietnamese, or English/Mandarin are preferred.

🏝️ Benefits

• Health insurance

• Paid time off