Customer Service Representative, Bilingual

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist in the expansion of customer support operations based in the US.

• Address customer inquiries through phone, email, and chat channels.

• Resolve customer concerns and technical difficulties effectively.

• Ensure accurate maintenance of customer records within the company's systems.

• Work in collaboration with internal teams to escalate complex issues as needed.

⛳️ Requirements

• Prior experience in a US BPO or call center environment.

• Exceptional verbal and written English communication skills.

• Strong aptitude for customer service and effective communication.

• Experience managing inbound and/or outbound customer interactions.

• Capacity to multitask and operate efficiently across various systems.

• A professional, dependable, and detail-oriented approach.

• Comfortable working in structured remote settings.

🏝️ Benefits

• Opportunities for professional growth and development.

• Flexible work arrangements to support work-life balance.

• Access to comprehensive training programs.

• Competitive salary and performance-based incentives.