Customer Service Representative, Automotive Background

This is a fully remote position, open to applicants in Germany.

📋 Description

• You evaluate and determine damage and defects on pre-owned vehicles using photos, videos, or repair estimates, ensuring adherence to our high quality standards while collaborating closely with our automotive workshops.

• Acting as the communicative link, you facilitate coordination among customers, internal teams, and external service providers.

• Serve as a technical consultant for your team, leveraging your expertise to address technical inquiries and actively participating in the enhancement of processes and solutions.

• With your solution-focused mindset and technical knowledge, you guarantee that the Autohero purchasing experience remains positive for our customers.

⛳️ Requirements

• You possess experience in the automotive industry, such as a mechatronics technician, bodywork technician, or vehicle service advisor.

• Ideally, you have previous experience in customer service and excel as a strong communicator who enjoys engaging with customers.

• You approach your work in a structured and independent manner and thrive as a team player.

• Proficiency in German and confident usage of Google tools (Sheets, Gmail, Calendar, etc.) is essential; English skills are considered a plus.

• You have a genuine passion for cars and a willingness to learn and adapt to new subjects.

🏝️ Benefits

• Your work–life balance and well-being are integral to our company culture; therefore, we provide up to 100% remote work within Germany by arrangement.

• Individual training and coaching from our internal trainers to support your personal growth at Autohero.

• An open corporate culture that prioritizes feedback and transparency.

• We offer discounts on renowned brands such as Apple, Expedia, Adidas, Sky, and Bosch, along with reduced prices on our entire vehicle inventory for you, your family, and friends.