Customer Service Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Handle incoming calls for residential HVAC service and maintenance.

• Accurately schedule service appointments utilizing ServiceTitan.

• Promptly respond to inquiries submitted via the website contact form.

• Interact with clients through text messaging and ServiceTitan Chat.

• Return calls from the overnight answering service.

• Make outbound calls to existing customers during quieter times to help ensure a full service schedule.

• Inform homeowners about maintenance plans, available services, and current promotions.

• Keep precise customer records in ServiceTitan.

• Engage in daily team huddles.

• Complete end-of-day reporting tasks.

• Provide a professional, friendly, and customer-centric experience in every interaction.

⛳️ Requirements

• At least 2 years of experience in the home services sector.

• Proficiency in using ServiceTitan is essential.

• Exceptional verbal and written communication abilities.

• Strong organizational skills and multitasking capabilities.

• Comfortable managing both inbound and outbound customer calls.

• Capability to work independently in a remote setting while collaborating with a team.

• Customer-oriented mindset with a positive, professional demeanor.

• Preferred experience in residential HVAC customer service.

• Preferred background in call center or inside sales roles.

• Preferred experience in scheduling residential HVAC maintenance and service appointments.

🏝️ Benefits

• Competitive compensation of approximately $20.00 per hour.

• Opportunities for performance-based bonuses.

• Full-time remote position.

• Health insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Consistent work schedule.