Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage both incoming and outgoing customer interactions via phone, email, SMS, or chat.

• Deliver professional and prompt customer support while fostering a positive client experience.

• Accurately update and maintain customer records in the JobNimbus CRM system.

• Consistently adhere to company SOPs, scripts, and workflows.

• Schedule appointments and coordinate follow-up communications with clients and internal teams.

• Monitor customer inquiries and ensure that all tickets or requests are addressed swiftly.

• Record customer interactions, notes, and updates within the CRM.

• Assist with lead management, status updates, and tracking of the sales pipeline.

• Conduct data entry and keep digital records organized.

• Escalate customer issues or urgent matters to the relevant department.

• Collaborate with sales and operations teams to facilitate smooth customer onboarding and service delivery.

• Track task completion and uphold daily productivity targets.

• Contribute to quality assurance by ensuring that all processes are executed accurately.

• Safeguard the confidentiality of both customer and company information.

• Provide general administrative support and assist with special projects as needed.

⛳️ Requirements

• A minimum of 2 years of experience in Customer Service, Virtual Assistance, or Administrative Support.

• Exceptional verbal and written communication skills in English.

• A neutral or minimal accent is necessary.

• Familiarity with CRM platforms, ideally JobNimbus.

• Capability to adhere to SOPs and structured workflows with a high degree of accuracy.

• Strong organizational and multitasking abilities.

• Comfort in addressing customer concerns in a professional manner.

• Proficient in Google Workspace or Microsoft Office Suite.

• Ability to work independently with little supervision.

• Keen attention to detail and strong problem-solving skills.

• A stable internet connection and a quiet work environment are required.

• Must have access to a static IP address through a dependable VPN provider, such as NordVPN or Surfshark.

🏝️ Benefits

• Opportunity to work from home.

• Chance to contribute to a growing business by improving efficiency and enhancing client experience.

• A supportive and collaborative work environment.