Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage customer inquiries through phone and email with professionalism and attentiveness.

• Deliver precise information regarding products, rental agreements, services, and pricing.

• Guide customers in choosing the most suitable mobility aids based on their specific requirements.

• Efficiently handle rental agreements, sales transactions, and service requests.

• Collaborate with the logistics team to guarantee timely delivery and setup of mobility aids.

• Address customer complaints and issues swiftly, ensuring high levels of customer satisfaction.

• Keep comprehensive records of customer interactions, transactions, and feedback.

• Work alongside the sales and technical teams to improve product offerings and service delivery.

• Engage in training sessions to remain informed about new products, services, and policy updates.

⛳️ Requirements

• Previous experience in freelancing or remote work is essential.

• Availability to work on weekends is required.

• High school diploma or equivalent; additional education or certification in customer service or a related field is advantageous.

• Demonstrated experience as a customer service representative, preferably in a similar sector.

• Exceptional communication and interpersonal abilities, with the capacity to engage positively with a diverse group of individuals.

• Strong problem-solving skills and the capability to manage stressful situations with composure.

• Proficient in CRM software and MS Office; knowledge of ERP systems is a plus.

• Fluent in English; proficiency in additional European languages is highly advantageous due to our diverse customer demographic.

🏝️ Benefits

• Opportunities for professional growth and career advancement.

• Competitive compensation package, including Maxicare HMO.