Customer Service Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage incoming and outgoing calls with professionalism

• Assist clients with inquiries, appointment scheduling, and follow-up communications

• Deliver precise information and customer assistance

• Record call notes and updates in the company's systems

• Maintain a professional and upbeat demeanor during calls

• Adhere to company protocols and communication standards

• Provide support to the team with various customer service responsibilities

⛳️ Requirements

• Exceptional spoken and written English (C1+ level preferred)

• Prior experience in customer service, BPO, call center, or phone-based positions

• Excellent communication and active listening abilities

• Ability to thrive in a fast-paced work environment

• Keen attention to detail and capacity to handle multiple tasks

• Stable internet connection and a professional work setup

• Consistent and dependable work ethic

🏝️ Benefits

• Fully remote work opportunity

• 40 hours of work per week

• Vacation benefits available after one consecutive year with us

• Experience collaborating with international clients

• Opportunities for professional advancement