Customer Service Representative

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Assist a residential services team as the go-to expert and immediate troubleshooter for customers requiring assistance.

• Respond to inquiries regarding products, service requirements, billing, and transactions through a high volume of incoming calls.

⛳️ Requirements

• 2-4 years of recent experience in a call center environment.

• Preferably, prior experience working remotely.

• Must reside in the EST time zone.

• A proficient communicator who recognizes the importance of listening and demonstrating empathy.

• Strong problem-solving abilities and a dedication to fostering customer satisfaction.

• Previous experience in customer service.

• Bilingual (Spanish) is a plus, although not mandatory.

• Familiarity with basic office equipment and Office 365 is required.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan – options for pre-tax and Roth post-tax contributions available.

• Voluntary Life Insurance & AD&D for both employees and their dependents.

• Short-term and long-term disability insurance.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).